Frequently Asked Questions

Continuity of Care is extremely important to Audley; we try to make sure you have the same small team of carers and you'll get to know the local branch team so if your main carer is on holiday, you know who'll take over during that time.

Audley Care has over 25 years of experience and an enviable record of service delivery. All staff undergo a rigorous vetting procedure before they ever start work. In addition, they will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.

Contact Audley Care and make an appointment for the local Branch Manager to visit you for a chat about how we can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us.

Contact Audley Care and make an appointment for the local Branch Manager to visit you for a chat about how we can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us.

We will send you an invoice each month and you can pay by whatever method suits you best.

We maintain an out-of-hours emergency service. When the office is closed, your call will be picked up by a member of the senior care team who can help you.

After every visit, your homecarer will write the details of what he/she has carried out during the visit in the Care Record (which stays in your house). In addition, we ask you to show your satisfaction by signing the care worker's timesheet, which is returned to the office each week for checking.

Our prices are very competitive. We will ensure you do not spend any more than you need to. Please contact your local branch manager to discuss how much a tailor made package would be. The Branch Manager will also be able to advise you how you may go about seeking financial assistance with any fees.

Audley Care provides a wide range of services to enable you to stay as independent and mobile as possible. We can assist with tasks such as getting someone out of or into bed, bathing, shaving, getting dressed, preparing meals, shopping, collecting prescriptions or shopping.