Audley Care FAQs

 

Q. If I require Audley Care, how do I go about arranging it?

 A. Contact Audley Care and make an appointment for the local Branch Manager to visit you at home for a chat. We will discuss ways we can help and then, once you have decided how you would like us to work for you, simply leave the rest to us.

 

Q. What can my care personal assistant help me with?

 A. Audley Care provides a wide range of homecare services to enable you to stay as independent and mobile as possible. We can assist with getting out of or into bed, bathing, shaving, getting dressed, ironing, preparing meals, collecting prescriptions or shopping. You always stay in control – our team can lend a hand for a few days or only on specific occasions. 

 

Q. Will I have the same person to help me every day?

 A. Continuity of Care is extremely important to us, so we try to make sure you have the same small team of carers to assist you. We will also make sure you get to know the wider homecare team based at the local branch, so if your main carer is on holiday, you know who will take over during that time.

 

Q. How can I be confident that my carer will complete all their tasks?

 A. After every visit, your care personal assistant will write the details of what they have carried out during the visit in the Care Record (which stays in your house). In addition, we ask you to show your satisfaction by signing the care worker's timesheet, which is returned to the office each week for checking.

 

Q. Is my personal security assured?

 A. Audley Care has over 25 years’ experience and an enviable record of service delivery. All our staff undergo a rigorous vetting procedure before they ever start work. In addition, they will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.

 

Q. How much does the service cost?

 A. Our prices are very competitive. We will ensure you do not spend any more than you need to. Plus, you’ll only pay for the services you use. Please contact your local Branch Manager to discuss how much a tailor-made package would be. 

 

Q. Can I get any help with the cost of care?

A. The Branch Manager will be able to advise you how you may go about seeking financial assistance with any fees.

 

Q. How do I pay for my care?

 A. You will be invoiced monthly. You can pay in the most convenient way to you – by direct debit, debit or credit card, cheque or cash.

 

Q. What happens if I need assistance outside of office hours?

 A. We maintain an out-of-hours emergency service. When the office is closed, your call will be picked up by a member of the senior care team who can help you.